Learn how to set up, customize, and manage your Three voicemail service. Record greetings, change your PIN, and access messages from anywhere.
Three's voicemail service allows callers to leave messages when you can't answer your phone. This guide will show you how to set up your voicemail, record personalized greetings, manage messages, and troubleshoot common issues.
Dial 901 from your Three phone or press and hold 1 on your dialpad to access your voicemail quickly.
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Follow these steps to set up your Three voicemail for the first time:
Set up your voicemail before you need it. This ensures you never miss important messages when you're unavailable.
A good voicemail greeting helps callers feel confident leaving a message. Here's how to record or change your greeting:
Speak clearly, state your name, and let callers know when you might return their call. Keep it friendly and professional.
You can check your voicemail messages in several ways:
| Method | Instructions | Best For |
|---|---|---|
| From Your Three Phone | Dial 901 or press and hold 1 | Quick access, no extra costs |
| From Another Phone | Dial 077 8620 3123, then enter your number and PIN | When you're away from your phone |
| Visual Voicemail | Use the Phone app on compatible devices | Seeing messages without calling |
When listening to messages, you can typically:
Customize your voicemail experience with these advanced settings:
You can receive text notifications when you get new voicemail messages:
Standard network charges may apply for voicemail access, especially when calling from abroad. Check with Three for current rates.
Try these solutions: 1) Ensure you have network coverage, 2) Restart your phone, 3) Check if call barring is enabled, 4) Contact Three to ensure voicemail is activated on your account, 5) Try accessing from another phone using the remote number.
You'll need to reset your PIN. Contact Three customer service at 333 from your Three phone or 077 8620 3123 from any phone. They will verify your identity and help you reset your PIN.
This could be because: 1) Your mailbox is full, 2) Voicemail isn't set up properly, 3) Call divert settings are incorrect. Check your mailbox capacity and ensure call divert is set to voicemail when unanswered.
Check that: 1) Notification settings are enabled in your voicemail, 2) Your phone isn't blocking texts from short numbers, 3) You have sufficient signal, 4) Your text message inbox isn't full.
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